Zephyr Professional Practice Test

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Which characteristic is crucial for ensuring the availability and performance of cloud services?

Regular software updates
Proactive monitoring of services
Enhanced customer support
Continuous employee training

The correct answer is: Proactive monitoring of services

Proactive monitoring of services is a key characteristic for ensuring the availability and performance of cloud services because it involves continuous surveillance of the system, applications, and network. This constant oversight enables organizations to detect and address issues before they escalate into significant problems that could impact service availability. By implementing proactive monitoring, businesses can gain real-time insights into system performance, such as identifying usage patterns, spotting potential bottlenecks, and recognizing anomalies that could signal degradation of service. This immediate reaction to system performance enables quick corrective actions, thereby minimizing downtime and performance degradation. While regular software updates, enhanced customer support, and continuous employee training are also important aspects of maintaining a robust cloud service environment, they are more reactive or support-oriented strategies. They contribute to the overall effectiveness of cloud services but do not inherently ensure availability and performance as effectively as proactive monitoring does.