Zephyr Professional Practice Test

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Which of the following is a key benefit of service management?

Improved social media presence
Collection and analysis of data for planning
Reduction of software licensing costs
Enhanced employee engagement

The correct answer is: Collection and analysis of data for planning

The key benefit of service management lies in the systematic collection and analysis of data, which plays a crucial role in effective planning and decision-making. By implementing structured service management processes, organizations can gather valuable insights into service performance, customer needs, and operational efficiency. This data-driven approach enables managers to identify trends, forecast demand, and make informed adjustments to services, ensuring that the organization can meet expectations and achieve strategic goals. While enhancing social media presence, reducing software licensing costs, and improving employee engagement can be important in their own right, they do not directly relate to the core function of service management. Service management primarily focuses on delivering value to customers through efficient service processes, making the collection and analysis of data a fundamental benefit that supports this objective.